Customer Support in Data Rooms

The technological advancements of this world provide people with tools that make life a little easier. Through new software solutions like virtual data rooms, we can get rid of document hard copies and engage digitally. 

However, like with most new technology, we might also require assistance from someone more proficient with the tool. Fortunately, many virtual data room providers may surprise you with the quality of their customer support.

Data rooms and customer support 

Virtual data rooms come equipped with a team of professionals that are always ready to give you a helping hand. Customer data room support from providers like iDeals can help their users in a variety of ways. Here are just a few:

  • Always ready. iDeals pairs you with an assistant that could be considered part of the team. Their support staff is available 24/7/365 and usually answers questions in under 15 minutes.
  • A collection of data. You don’t have to be an IT expert to know your way around the iDeals virtual data room. If you ever feel lost, the educated professional assigned to you will help you find your way out of any problematic situation. They are equipped with the necessary knowledge and can provide full support documentation.
  • Personalized. The people at iDeals address each question from your perspective. They take into account personal history and all the other factors that might affect the problem. With a team of experts available in 12 languages and with unlimited data room support, you will be taken care of.
  • Additional services. Apart from solving current problems, the support staff can also be utilized to future-proof your data. Managing physical documents transfer into the virtual landscape can also be achieved with the help of the data room support team. Additionally, if you want to save your whole project on a USB or DVD, they’re there to help. They can assist you with managing roles, customization, or even personalized training. They are there to make your life a little easier.

The support team is always ready to help you even with the most complicated problems concerning data room use. But how can you reach that support?

How to reach data room support?

Luckily, there are several ways of connecting with your support team. 

  • Support ticket. By filling out a form and detailing your problem, the support team will have an easier time helping you.
  • Phone. This is probably the quickest, as calling the support will usually yield an immediate response.
  • Email. Similar to the support ticket, you will have to explain your problem in detail before getting help.
  • Live chat. A cross between sending out an email and calling the support team, the live chat can help in real-time. 
  • Account manager. Your virtual data room subscription includes access to a company representative. You can reach out to them during regular business hours for immediate help with any problem. 

Conclusion

With technological advancements like virtual data rooms, businesses feel more secure with their sensitive documents. If they encounter a problem in that space, they can always count on a team of professionals that will help them out. As providers offer several ways of contacting a support team member, you can be sure that you will never be alone with your problems.

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